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“Digital Growth – It’s a People Thing” with Simone Carroll and Rod van Onselen

August 15, 2024

Derwent had the pleasure of hosting an executive forum “Digital Growth – It’s a People Thing” with guest speakers Simone Carroll and Rod van Onselen .

 

Organisations that succeed in driving growth and transformation are the ones that get the people strategies right. There are critical people elements to consider when leading growth and a more sustainable digital future – these include developing the right operating model, organisational structure, aligning the right capability to the structure, and establishing optimal ways of working.

 

Facilitated by Lindsay Every , Derwent’s Group Managing Partner and Digital Practice Lead, Simone and Rod provided excellent insight into the importance of leadership and talent in achieving digital growth objectives.

 

Key takeaways from the discussion included:

  1. The current economic climate and constraints on resources are shifting the way businesses are driving digital transformation.
  2. The criticality of the leadership and organisational structure to the success of digital growth.
  3. The need for ongoing investment in people, technology and brand, which are all interdependent.
  4. Customer proposition is of course central; however, leaders must be brave, and provide a safe environment to navigate politics so teams can be autonomous and aligned to drive growth.

 

The state of digital and opportunities for growth

  • There is some confusion in the executive's world around how to think about digital strategy within both traditional and digital pure play businesses, with digital ownership and accountability constantly crossing the lines between commercial and technical roles.
  • When considering digital strategies and the potential for AI disruption, adoption in Australia is lagging.
  • There’s a pullback in a willingness to invest hard at this point in time, with digital optimisation as equally prevalent as genuine technology transformation.
  • For smaller businesses, investment in digital has typically covered the low hanging fruit, with a focus on doing the basic things right to get up the curve. Those who have invested heavily are starting to see the fruits.
  • The case for generative AI – how do we become more productive and efficient? Working faster, better, easier and with more insight. Tech enabled change is a differentiator to drive growth and gain competitive advantage.

 

Optimisation vs transformation

  • You’ve got to do both. Both incremental and large-scale changes are required to drive progress.
  • The board and executive need to be able to genuinely see the impact of strategic decisions and investments, so the delivery of capabilities and experiences must be visible.

 

Critical factors for digital growth

  • The customer proposition is the central priority – are we meeting their expectations (“the delivered customer experience”) or are we willing to invest to change customer behaviour? This differs depending on whether you’re a disruptor, fast follower, or established market leader. Customer experience needs to be easy and intuitive – customers will take the path of least resistance.
  • Assess the capability and talent of the executive team. Embedding outstanding leaders is the first step to building a digital capability, as individuals are ultimately the ones who make the calls on digital strategy.
  • CEO buy-in is crucial for digital transformation. There is often a disconnect between the understanding of the necessary investments and what it takes to enact change.
  • Innovation can be stifled by internal politics, and employees must feel safe with technology and prevent fear of obsolescence.
  • Investing in people, technology, and brand, as these elements are interdependent.

 

The people elements for success in digital transformation

  • Great digital talent can have a demonstrable impact on bringing others up the curve. Digital transformation begins with hiring top talent, as the highest percentile digital leaders have a disproportionate impact on the rest of the team and organisation. Once the talent is in place, teams should be set up for success with minimal handoffs and hurdles, and there should be clear alignment on the mission, KPIs and architectural blueprints.
  • Setting up teams for success – creating highly autonomous and highly aligned teams, united on their mission, targets, ways of working, and connectivity. External consultants and providers can be at odds with the alignment of internal plans and goals.
  • Create psychological safety and reimagine what’s possible. Get people to feel safe using technology to progress the business forward, and develop and brand and culture that fosters the right innovation and mindset.
  • Be a champion of the purpose. Reinforced at every stage of the employee journey and connected to the decisions and strategy.
  • Leadership must be brave enough to fund digital initiatives and have difficult, ego-free conversations about what is needed to stay ahead of the curve. While the core of the business remains unchanged, digital leaders must focus on capturing fast-moving consumer trends particularly while most competition is lagging.

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By Lindsay Every May 25, 2026
Every leader in the room on Tuesday 5 May had something in common: they are being asked to guide their organisations through a transformation they are still learning to understand themselves. That shared reality – not a technology problem, but a leadership one – set the tone for our AI & The People breakfast in Melbourne, where senior executives gathered to examine what AI transformation actually requires of organisations, their people functions, and their leaders. The internet took decades to reshape business. AI is compressing similar changes into years, sometimes months, and waiting for certainty is not an option. We were privileged to have Peter Tonagh and Jenny Bryant join us as guest speakers – both navigating this transformation firsthand, not observing it from a distance. Five themes shaped the conversation. This is a leadership moment – not a technology decision AI is not primarily a question of which tools to buy. 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By John O'Leary April 30, 2026
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By Katharine Whittaker April 21, 2026
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Backing someone before they felt ready, because the leader could see what the person couldn't yet see in themselves. For male leaders in technology, the ask is clear: the question isn't whether to be involved in this work. It's whether the decisions being made every day are advancing it – or quietly undermining it. The conversation didn't stop in Sydney. The following week in Canberra, Claudine Beltrami , Former ANZ Head of Public Sector at Verizon Business, and Lucy Poole , Deputy Chief Executive Officer – Digital Strategy, Policy and Performance at the Digital Transformation Agency, brought their own experience of senior leadership in technology to a roundtable of women in the industry. Our thanks to Katharine Whittaker for facilitating both conversations with the honesty and depth they deserved, and to Brendon, Duncan, Sheryl, Claudine, and Lucy for their honesty and generosity. Continue the conversation For further insights or to explore how Derwent can support your organisation's approach to women in technology leadership, connect with our Digital & Technology Practice team at sydney@derwentsearch.com.au To register your interest in future Derwent events, please reach out to us at events@derwentsearch.com.au .
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By Lindsay Every May 25, 2026
Every leader in the room on Tuesday 5 May had something in common: they are being asked to guide their organisations through a transformation they are still learning to understand themselves. That shared reality – not a technology problem, but a leadership one – set the tone for our AI & The People breakfast in Melbourne, where senior executives gathered to examine what AI transformation actually requires of organisations, their people functions, and their leaders. The internet took decades to reshape business. AI is compressing similar changes into years, sometimes months, and waiting for certainty is not an option. We were privileged to have Peter Tonagh and Jenny Bryant join us as guest speakers – both navigating this transformation firsthand, not observing it from a distance. Five themes shaped the conversation. This is a leadership moment – not a technology decision AI is not primarily a question of which tools to buy. 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Adoption is the constraint – not capability When senior leaders use AI visibly in their own work – for writing, analysis, and decision-making – adoption accelerates across the organisation. Where leaders delegate it to an innovation team, uptake stalls. The tone is set from the top. AI capability is advancing well ahead of organisational uptake. Most businesses already have access to powerful tools but are significantly underutilising them. The gap is not about access or functionality – it is about behaviour, confidence, and whether AI has been genuinely embedded into daily workflows. Many organisations are still treating AI as a procurement decision when it is, in reality, a usage problem. When AI tools are positioned as specialist or optional, adoption stays low and uneven. When they are treated as standard infrastructure – available to everyone, expected to be used, as commonplace as email – adoption normalises quickly. The organisation that emerges looks different As individuals become more capable with AI support, the rationale for traditional management layers is shifting. Where a manager's primary function has been information aggregation and reporting – and AI can do much of that work – the case for that layer weakens. This does not mean fewer leaders. It means leaders operating with broader remits, and decision-making moving closer to the front line. The nature of the work itself is changing too. As AI absorbs routine, process-driven tasks, roles are becoming more focused on judgement, problem definition, creativity, and communication. That shift is not straightforward – the cognitive load on people can increase, and organisations need to be realistic about supporting teams through it. As AI tools become widely available, competitive advantage is shifting to how deeply they are integrated with internal data, knowledge systems, and the specific context of the business. The proprietary knowledge organisations hold becomes more valuable, not less, when AI is properly grounded in it. That grounding requires deliberate effort and consideration – providing AI with the context of the organisation's actual situation, its people, its way of working. The organisations doing this well are building human intelligence into their models, not just deploying generic tools and expecting meaningful results. Beyond organisational structure, AI is also changing how people functions operate in practice. Leaders are using AI to support coaching conversations, sharpen performance management, and improve the quality of feedback to their teams. Used well, AI does not replace those human interactions – it helps leaders show up better in them. Build broadly before you narrow Rather than concentrating effort on a small number of high-impact use cases, the organisations making the most progress are enabling broad, distributed adoption. Hundreds of small improvements across individuals and teams compound into significant productivity gains – individually modest, collectively meaningful. The practical approach: create the conditions for open experimentation without over-structuring it early. Allow teams to test different tools, discover what’s possible for the whole business through different perspectives, styles and responsibilities, share what they are learning, and let value emerge before formalising investment decisions. More mature organisations are beginning to focus on a small number of enterprise-wide priorities – customer experience, supply chain, and contact centres among them – but they arrived there through exploration, not by picking their bets upfront. Explore widely, then narrow with evidence. Talent strategies are evolving – and so is the baseline Hiring is shifting toward the attributes that enable individuals to keep pace with change: curiosity, critical thinking, learning agility, and resilience. Technical skills are increasingly table stakes. The differentiator is how quickly someone can learn, unlearn, and relearn as tools and roles continue to evolve. Building that capability internally is more scalable than chasing scarce external talent. The organisations making progress are treating AI literacy the way organisations treated digital literacy a decade ago – as a baseline expectation built through training, coaching, and everyday use, rather than a specialism held by a small number of experts. The conversation was a reminder that the leaders thriving through this period are not waiting for certainty. They are turning uncertainty into opportunity – experimenting intelligently, bringing their people on the journey with them, and building AI fluency from the inside out across the whole workforce. Our thanks to Lindsay Every , Group Managing Partner at Derwent, for hosting the morning, and to Peter and Jenny for sharing their experience and expertise with such honesty and depth. Continue the conversation For further insights or to explore how Derwent can support your organisation's approach to AI and workforce transformation, connect with our team at melbourne@derwentsearch.com.au To register your interest in future Derwent events, please reach out to us at events@derwentsearch.com.au .
By John O'Leary April 30, 2026
What was once viewed as a temporary stopgap is now recognised as strategic capability. As organisations operate leaner than ever, through automation, AI-enabled processes, and efficiency drives, the pressure point is clear: when major initiatives arise or executive roles become vacant, there is little capacity left to absorb the workload. Interim executive leadership bridges the gap, maintaining momentum and delivering change at pace – while a quality permanent search secures the right long-term appointment. What's Driving This Shift Lean Operations Creating Capacity Walls Organisations that have successfully streamlined operations are vulnerable to the trade-off: when major initiatives emerge, there’s little capacity in the system. A private equity-backed logistics organisation acquiring two competitors can’t pause organic growth to integrate the acquisitions. A publicly listed financial services firm implementing new regulatory requirements can’t pull their Chief Financial Officer off business as usual for nine months. The permanent executive team that runs lean operations brilliantly often lacks the bandwidth for the strategic initiatives that drive growth. Business Continuity During Leadership Transitions Leadership transitions may be more frequent than boards would like. According to FTI Consulting’s 2024 Global CFO Report, 61% of Chief Financial Officers globally report average tenure of less than five years, and Chief Executive Officer turnover follows a similar pattern. When an executive exits, organisations face a choice: rush a permanent appointment, redistribute workload across an already stretched team, or maintain momentum with interim leadership while a thorough permanent search runs in parallel. Without interim support during the transition, the risk is real – critical decisions get delayed, strategic projects stall, and team morale suffers when colleagues absorb additional responsibility. From Stopgap to Strategic Capability Private equity firms are expert at leveraging flexible, high-calibre leadership into their portfolio companies to execute value creation plans without long-term fixed costs. The model is powerful and accessible with the right partner – proven interim executives (sometimes referred to as fixed-term contractors) are brought in to deliver defined outcomes while the permanent search identifies the right long-term appointment, then transitioned out when that person is in place. In many cases, the interim executive becomes the permanent appointment – an effective de-risking mechanism that lets both the organisation and the individual assess fit before committing long-term. We’re now seeing this model adopted well beyond private equity – ASX-listed companies and large private enterprises are building interim capability into how they plan, not just how they respond. The Delivery Advantage When organisations face major initiatives, many have historically turned to consulting firms. The interim executive model offers something fundamentally different: accountability from the inside. An interim executive integrating an acquisition isn't engaged alongside the business – they're embedded within it, leading teams, owning decisions, and driving outcomes as part of the leadership team. What This Means For Private Equity Firms and Portfolio Companies: The model of running assets lean whilst executing rapid transformations is being adopted more broadly across the Australian corporate landscape. Interim executive talent provides senior capability precisely when and where it is needed, without inflating the fixed cost base. When that interim executive is also a potential permanent appointment, the engagement becomes a live assessment – providing a powerful de-risking mechanism on both sides of a critical hire. Boards and C-Suite Executives: Major transactions, transformation projects, and unexpected executive departures no longer require a choice between overwhelming the permanent team, rushing critical appointments, or engaging consulting firms. Executive interim leadership provides a fourth option: proven leaders who own delivery, integrate with the organisation, and transition out when the initiative is complete or the permanent appointment is in place. Talent and Human Resources Leaders : The calibre of interim executive talent now accessible, and the speed at which it can be deployed, is reshaping how talent leaders advise the business on leadership capacity. Building those relationships before capacity constraints or leadership transitions emerge is the difference between a reactive conversation and a strategic one. The organisations getting this right aren’t treating interim leadership as a fallback – they’re building it into how they think about leadership capacity and talent strategy. Interim and permanent executive search are powerful partners: one buys the time the other needs to ensure you get the right talent solution for your organisation. If you're exploring how interim executive leadership works in practice, reach out to John O'Leary , Partner – Interim. To learn how interim and permanent executive search could work together for your organisation, contact us here . We'd welcome the conversation. Derwent brings together executive search, interim solutions, and board search, partnering with your organisation to find and connect the right high-impact talent to support your leadership needs, now and into the future.
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