News


Customer at the Core forum with Fiona Notley, Kevin Brown, Louise Gibson & Lindsay Every

May 3, 2024


Derwent had the pleasure of hosting an event ‘Customer at the Core’, facilitated by Jemma Buckner and a fantastic panel consisting of Fiona Notley , Kevin Brown , Louise Gibson and Lindsay Every

All organisations are needing to adapt and transform as the needs of their customers and communities’ shift. Addressing these changes requires strategic decision making around leadership skillsets, learning and development, and the role of technology to support these agendas.

Executives from various sectors, including healthcare, aged care, disability services, financial services, and non-profit organisations, joined us to engage in an interactive discussion on these critical themes and topics.

One important lesson learned is that every organisation faces change, emphasising the need for a well-defined strategy in technology evolution and prioritising specific objectives. It's crucial to ensure that any decisions concerning diversification and revenue expansion resonate with the core values and mission of the business.

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By Michelle Gardiner August 19, 2026
The boardroom has changed. Permanently. The issues filling board agendas today are not temporary disruptions. They are the operating environment. AI, cyber risk, geopolitical instability, regulation, climate exposure and cost volatility are reshaping how organisations compete, invest and make decisions. For boards, the expectations have changed. Directors are being asked to understand more, engage more deeply and bring increasingly relevant experience to the table. Regulators, investors and other stakeholders are also looking more closely at whether boards are equipped for what lies ahead. The question is no longer simply whether a board is well governed. It is whether the board has the right mix of capability, judgement and adaptability to lead the organisation into its next chapter. The capability conversation is changing Credentials and experience remain important, but they are no longer enough on their own. Curiosity, adaptability and a willingness to keep learning are becoming equally valuable. AI is a clear example. Directors do not need to become technologists, but they do need enough understanding to ask informed questions about risk, ethics, data, accountability and return on investment. Cyber security and data governance present a similar challenge. These issues now sit firmly within board accountability. Scenario planning, crisis preparedness and understanding where the organisation’s exposures lie are no longer occasional agenda items. They are part of the board’s regular rhythm. Renewal cannot wait for a vacancy Strong board renewal starts with future strategy. What capabilities will be required over the next five to ten years? Which risks will become more material? Where does the board need deeper commercial, functional or sector experience? Which perspectives may be missing? These questions are more useful than simply asking whose term is ending next. The most effective boards are moving beyond static skills matrices and periodic succession discussions. They are treating board composition as a dynamic capability plan that evolves alongside the organisation. They are refreshing skills matrices against future strategy, building learning agendas across AI, cyber, ESG, risk and geopolitics, reviewing committee structures and linking succession to capability rather than tenure alone. They are also paying closer attention to board dynamics. A technically capable board can still underperform when trust is low, challenge is poorly handled or directors struggle to work together under pressure. Constructive challenge, sound judgement and the ability to listen, learn and adapt are central to effective governance. The briefs are changing Across Derwent’s Board Practice, we are seeing more mandates where recent sector and functional experience is a primary driver of selection. Boards are seeking contemporary expertise in areas including technology and AI governance, audit and risk, renewables and infrastructure, capital allocation and mergers and acquisitions. The profile of who is considered “board-ready” is therefore broadening. Traditional governance experience remains valuable, but boards increasingly need directors who bring current knowledge, diverse perspectives and the ability to contribute to new and fast-moving conversations. Board search and succession planning are not simply about filling a vacant seat. They are about building a board that is ready for the future of the organisation. The strongest boards will be those that renew with intent – bringing together the experience, behaviours and perspectives required not only for today’s agenda, but for the decade ahead. ___________________________________________________________________________ If you're reviewing your board's composition, capability, or succession planning, reach out to Michelle Gardiner , Managing Partner – Board Practice, or contact us here . We'd welcome the conversation. Derwent brings together executive search, interim solutions, and board search, partnering with your organisation to find and connect the right high-impact talent to support your leadership needs, now and into the future.
By Lindsay Every May 25, 2026
Every leader in the room on Tuesday 5 May had something in common: they are being asked to guide their organisations through a transformation they are still learning to understand themselves. That shared reality – not a technology problem, but a leadership one – set the tone for our AI & The People breakfast in Melbourne, where senior executives gathered to examine what AI transformation actually requires of organisations, their people functions, and their leaders. The internet took decades to reshape business. AI is compressing similar changes into years, sometimes months, and waiting for certainty is not an option. We were privileged to have Peter Tonagh and Jenny Bryant join us as guest speakers – both navigating this transformation firsthand, not observing it from a distance. Five themes shaped the conversation. This is a leadership moment – not a technology decision AI is not primarily a question of which tools to buy. It is a question of how value gets created in an organisation, and who takes responsibility for leading that shift. The organisations pulling ahead are not the ones that have AI figured out – they are the ones learning to experiment intelligently while others hesitate. The most effective leaders are approaching this as conductors of human-AI teams: setting direction, making judgement calls, and ensuring AI amplifies their team's capabilities rather than displacing their critical thinking. That requires adaptive leadership, evolving cultural awareness, and a genuine commitment to bringing people with them through the change. This also reframes where accountability sits within organisations. AI transformation is not an IT project. It is a workforce capability shift – which means HR, learning and development, and operational leaders need to be at the centre of it. Adoption is the constraint – not capability When senior leaders use AI visibly in their own work – for writing, analysis, and decision-making – adoption accelerates across the organisation. Where leaders delegate it to an innovation team, uptake stalls. The tone is set from the top. AI capability is advancing well ahead of organisational uptake. Most businesses already have access to powerful tools but are significantly underutilising them. The gap is not about access or functionality – it is about behaviour, confidence, and whether AI has been genuinely embedded into daily workflows. Many organisations are still treating AI as a procurement decision when it is, in reality, a usage problem. When AI tools are positioned as specialist or optional, adoption stays low and uneven. When they are treated as standard infrastructure – available to everyone, expected to be used, as commonplace as email – adoption normalises quickly. The organisation that emerges looks different As individuals become more capable with AI support, the rationale for traditional management layers is shifting. Where a manager's primary function has been information aggregation and reporting – and AI can do much of that work – the case for that layer weakens. This does not mean fewer leaders. It means leaders operating with broader remits, and decision-making moving closer to the front line. The nature of the work itself is changing too. As AI absorbs routine, process-driven tasks, roles are becoming more focused on judgement, problem definition, creativity, and communication. That shift is not straightforward – the cognitive load on people can increase, and organisations need to be realistic about supporting teams through it. As AI tools become widely available, competitive advantage is shifting to how deeply they are integrated with internal data, knowledge systems, and the specific context of the business. The proprietary knowledge organisations hold becomes more valuable, not less, when AI is properly grounded in it. That grounding requires deliberate effort and consideration – providing AI with the context of the organisation's actual situation, its people, its way of working. The organisations doing this well are building human intelligence into their models, not just deploying generic tools and expecting meaningful results. Beyond organisational structure, AI is also changing how people functions operate in practice. Leaders are using AI to support coaching conversations, sharpen performance management, and improve the quality of feedback to their teams. Used well, AI does not replace those human interactions – it helps leaders show up better in them. Build broadly before you narrow Rather than concentrating effort on a small number of high-impact use cases, the organisations making the most progress are enabling broad, distributed adoption. Hundreds of small improvements across individuals and teams compound into significant productivity gains – individually modest, collectively meaningful. The practical approach: create the conditions for open experimentation without over-structuring it early. Allow teams to test different tools, discover what’s possible for the whole business through different perspectives, styles and responsibilities, share what they are learning, and let value emerge before formalising investment decisions. More mature organisations are beginning to focus on a small number of enterprise-wide priorities – customer experience, supply chain, and contact centres among them – but they arrived there through exploration, not by picking their bets upfront. Explore widely, then narrow with evidence. Talent strategies are evolving – and so is the baseline Hiring is shifting toward the attributes that enable individuals to keep pace with change: curiosity, critical thinking, learning agility, and resilience. Technical skills are increasingly table stakes. The differentiator is how quickly someone can learn, unlearn, and relearn as tools and roles continue to evolve. Building that capability internally is more scalable than chasing scarce external talent. The organisations making progress are treating AI literacy the way organisations treated digital literacy a decade ago – as a baseline expectation built through training, coaching, and everyday use, rather than a specialism held by a small number of experts. The conversation was a reminder that the leaders thriving through this period are not waiting for certainty. They are turning uncertainty into opportunity – experimenting intelligently, bringing their people on the journey with them, and building AI fluency from the inside out across the whole workforce. Our thanks to Lindsay Every , Group Managing Partner at Derwent, for hosting the morning, and to Peter and Jenny for sharing their experience and expertise with such honesty and depth. Continue the conversation For further insights or to explore how Derwent can support your organisation's approach to AI and workforce transformation, connect with our team at melbourne@derwentsearch.com.au To register your interest in future Derwent events, please reach out to us at events@derwentsearch.com.au .
By John O'Leary April 30, 2026
What was once viewed as a temporary stopgap is now recognised as strategic capability. As organisations operate leaner than ever, through automation, AI-enabled processes, and efficiency drives, the pressure point is clear: when major initiatives arise or executive roles become vacant, there is little capacity left to absorb the workload. Interim executive leadership bridges the gap, maintaining momentum and delivering change at pace – while a quality permanent search secures the right long-term appointment. What's Driving This Shift Lean Operations Creating Capacity Walls Organisations that have successfully streamlined operations are vulnerable to the trade-off: when major initiatives emerge, there’s little capacity in the system. A private equity-backed logistics organisation acquiring two competitors can’t pause organic growth to integrate the acquisitions. A publicly listed financial services firm implementing new regulatory requirements can’t pull their Chief Financial Officer off business as usual for nine months. The permanent executive team that runs lean operations brilliantly often lacks the bandwidth for the strategic initiatives that drive growth. Business Continuity During Leadership Transitions Leadership transitions may be more frequent than boards would like. According to FTI Consulting’s 2024 Global CFO Report, 61% of Chief Financial Officers globally report average tenure of less than five years, and Chief Executive Officer turnover follows a similar pattern. When an executive exits, organisations face a choice: rush a permanent appointment, redistribute workload across an already stretched team, or maintain momentum with interim leadership while a thorough permanent search runs in parallel. Without interim support during the transition, the risk is real – critical decisions get delayed, strategic projects stall, and team morale suffers when colleagues absorb additional responsibility. From Stopgap to Strategic Capability Private equity firms are expert at leveraging flexible, high-calibre leadership into their portfolio companies to execute value creation plans without long-term fixed costs. The model is powerful and accessible with the right partner – proven interim executives (sometimes referred to as fixed-term contractors) are brought in to deliver defined outcomes while the permanent search identifies the right long-term appointment, then transitioned out when that person is in place. In many cases, the interim executive becomes the permanent appointment – an effective de-risking mechanism that lets both the organisation and the individual assess fit before committing long-term. We’re now seeing this model adopted well beyond private equity – ASX-listed companies and large private enterprises are building interim capability into how they plan, not just how they respond. The Delivery Advantage When organisations face major initiatives, many have historically turned to consulting firms. The interim executive model offers something fundamentally different: accountability from the inside. An interim executive integrating an acquisition isn't engaged alongside the business – they're embedded within it, leading teams, owning decisions, and driving outcomes as part of the leadership team. What This Means For Private Equity Firms and Portfolio Companies: The model of running assets lean whilst executing rapid transformations is being adopted more broadly across the Australian corporate landscape. Interim executive talent provides senior capability precisely when and where it is needed, without inflating the fixed cost base. When that interim executive is also a potential permanent appointment, the engagement becomes a live assessment – providing a powerful de-risking mechanism on both sides of a critical hire. Boards and C-Suite Executives: Major transactions, transformation projects, and unexpected executive departures no longer require a choice between overwhelming the permanent team, rushing critical appointments, or engaging consulting firms. Executive interim leadership provides a fourth option: proven leaders who own delivery, integrate with the organisation, and transition out when the initiative is complete or the permanent appointment is in place. Talent and Human Resources Leaders : The calibre of interim executive talent now accessible, and the speed at which it can be deployed, is reshaping how talent leaders advise the business on leadership capacity. Building those relationships before capacity constraints or leadership transitions emerge is the difference between a reactive conversation and a strategic one. The organisations getting this right aren’t treating interim leadership as a fallback – they’re building it into how they think about leadership capacity and talent strategy. Interim and permanent executive search are powerful partners: one buys the time the other needs to ensure you get the right talent solution for your organisation. If you're exploring how interim executive leadership works in practice, reach out to John O'Leary , Partner – Interim. To learn how interim and permanent executive search could work together for your organisation, contact us here . We'd welcome the conversation. Derwent brings together executive search, interim solutions, and board search, partnering with your organisation to find and connect the right high-impact talent to support your leadership needs, now and into the future.
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By Michelle Gardiner August 19, 2026
The boardroom has changed. Permanently. The issues filling board agendas today are not temporary disruptions. They are the operating environment. AI, cyber risk, geopolitical instability, regulation, climate exposure and cost volatility are reshaping how organisations compete, invest and make decisions. For boards, the expectations have changed. Directors are being asked to understand more, engage more deeply and bring increasingly relevant experience to the table. Regulators, investors and other stakeholders are also looking more closely at whether boards are equipped for what lies ahead. The question is no longer simply whether a board is well governed. It is whether the board has the right mix of capability, judgement and adaptability to lead the organisation into its next chapter. The capability conversation is changing Credentials and experience remain important, but they are no longer enough on their own. Curiosity, adaptability and a willingness to keep learning are becoming equally valuable. AI is a clear example. Directors do not need to become technologists, but they do need enough understanding to ask informed questions about risk, ethics, data, accountability and return on investment. Cyber security and data governance present a similar challenge. These issues now sit firmly within board accountability. Scenario planning, crisis preparedness and understanding where the organisation’s exposures lie are no longer occasional agenda items. They are part of the board’s regular rhythm. Renewal cannot wait for a vacancy Strong board renewal starts with future strategy. What capabilities will be required over the next five to ten years? Which risks will become more material? Where does the board need deeper commercial, functional or sector experience? Which perspectives may be missing? These questions are more useful than simply asking whose term is ending next. The most effective boards are moving beyond static skills matrices and periodic succession discussions. They are treating board composition as a dynamic capability plan that evolves alongside the organisation. They are refreshing skills matrices against future strategy, building learning agendas across AI, cyber, ESG, risk and geopolitics, reviewing committee structures and linking succession to capability rather than tenure alone. They are also paying closer attention to board dynamics. A technically capable board can still underperform when trust is low, challenge is poorly handled or directors struggle to work together under pressure. Constructive challenge, sound judgement and the ability to listen, learn and adapt are central to effective governance. The briefs are changing Across Derwent’s Board Practice, we are seeing more mandates where recent sector and functional experience is a primary driver of selection. Boards are seeking contemporary expertise in areas including technology and AI governance, audit and risk, renewables and infrastructure, capital allocation and mergers and acquisitions. The profile of who is considered “board-ready” is therefore broadening. Traditional governance experience remains valuable, but boards increasingly need directors who bring current knowledge, diverse perspectives and the ability to contribute to new and fast-moving conversations. Board search and succession planning are not simply about filling a vacant seat. They are about building a board that is ready for the future of the organisation. The strongest boards will be those that renew with intent – bringing together the experience, behaviours and perspectives required not only for today’s agenda, but for the decade ahead. ___________________________________________________________________________ If you're reviewing your board's composition, capability, or succession planning, reach out to Michelle Gardiner , Managing Partner – Board Practice, or contact us here . We'd welcome the conversation. Derwent brings together executive search, interim solutions, and board search, partnering with your organisation to find and connect the right high-impact talent to support your leadership needs, now and into the future.
By Lindsay Every May 25, 2026
Every leader in the room on Tuesday 5 May had something in common: they are being asked to guide their organisations through a transformation they are still learning to understand themselves. That shared reality – not a technology problem, but a leadership one – set the tone for our AI & The People breakfast in Melbourne, where senior executives gathered to examine what AI transformation actually requires of organisations, their people functions, and their leaders. The internet took decades to reshape business. AI is compressing similar changes into years, sometimes months, and waiting for certainty is not an option. We were privileged to have Peter Tonagh and Jenny Bryant join us as guest speakers – both navigating this transformation firsthand, not observing it from a distance. Five themes shaped the conversation. This is a leadership moment – not a technology decision AI is not primarily a question of which tools to buy. It is a question of how value gets created in an organisation, and who takes responsibility for leading that shift. The organisations pulling ahead are not the ones that have AI figured out – they are the ones learning to experiment intelligently while others hesitate. The most effective leaders are approaching this as conductors of human-AI teams: setting direction, making judgement calls, and ensuring AI amplifies their team's capabilities rather than displacing their critical thinking. That requires adaptive leadership, evolving cultural awareness, and a genuine commitment to bringing people with them through the change. This also reframes where accountability sits within organisations. AI transformation is not an IT project. It is a workforce capability shift – which means HR, learning and development, and operational leaders need to be at the centre of it. Adoption is the constraint – not capability When senior leaders use AI visibly in their own work – for writing, analysis, and decision-making – adoption accelerates across the organisation. Where leaders delegate it to an innovation team, uptake stalls. The tone is set from the top. AI capability is advancing well ahead of organisational uptake. Most businesses already have access to powerful tools but are significantly underutilising them. The gap is not about access or functionality – it is about behaviour, confidence, and whether AI has been genuinely embedded into daily workflows. Many organisations are still treating AI as a procurement decision when it is, in reality, a usage problem. When AI tools are positioned as specialist or optional, adoption stays low and uneven. When they are treated as standard infrastructure – available to everyone, expected to be used, as commonplace as email – adoption normalises quickly. The organisation that emerges looks different As individuals become more capable with AI support, the rationale for traditional management layers is shifting. Where a manager's primary function has been information aggregation and reporting – and AI can do much of that work – the case for that layer weakens. This does not mean fewer leaders. It means leaders operating with broader remits, and decision-making moving closer to the front line. The nature of the work itself is changing too. As AI absorbs routine, process-driven tasks, roles are becoming more focused on judgement, problem definition, creativity, and communication. That shift is not straightforward – the cognitive load on people can increase, and organisations need to be realistic about supporting teams through it. As AI tools become widely available, competitive advantage is shifting to how deeply they are integrated with internal data, knowledge systems, and the specific context of the business. The proprietary knowledge organisations hold becomes more valuable, not less, when AI is properly grounded in it. That grounding requires deliberate effort and consideration – providing AI with the context of the organisation's actual situation, its people, its way of working. The organisations doing this well are building human intelligence into their models, not just deploying generic tools and expecting meaningful results. Beyond organisational structure, AI is also changing how people functions operate in practice. Leaders are using AI to support coaching conversations, sharpen performance management, and improve the quality of feedback to their teams. Used well, AI does not replace those human interactions – it helps leaders show up better in them. Build broadly before you narrow Rather than concentrating effort on a small number of high-impact use cases, the organisations making the most progress are enabling broad, distributed adoption. Hundreds of small improvements across individuals and teams compound into significant productivity gains – individually modest, collectively meaningful. The practical approach: create the conditions for open experimentation without over-structuring it early. Allow teams to test different tools, discover what’s possible for the whole business through different perspectives, styles and responsibilities, share what they are learning, and let value emerge before formalising investment decisions. More mature organisations are beginning to focus on a small number of enterprise-wide priorities – customer experience, supply chain, and contact centres among them – but they arrived there through exploration, not by picking their bets upfront. Explore widely, then narrow with evidence. Talent strategies are evolving – and so is the baseline Hiring is shifting toward the attributes that enable individuals to keep pace with change: curiosity, critical thinking, learning agility, and resilience. Technical skills are increasingly table stakes. The differentiator is how quickly someone can learn, unlearn, and relearn as tools and roles continue to evolve. Building that capability internally is more scalable than chasing scarce external talent. The organisations making progress are treating AI literacy the way organisations treated digital literacy a decade ago – as a baseline expectation built through training, coaching, and everyday use, rather than a specialism held by a small number of experts. The conversation was a reminder that the leaders thriving through this period are not waiting for certainty. They are turning uncertainty into opportunity – experimenting intelligently, bringing their people on the journey with them, and building AI fluency from the inside out across the whole workforce. Our thanks to Lindsay Every , Group Managing Partner at Derwent, for hosting the morning, and to Peter and Jenny for sharing their experience and expertise with such honesty and depth. Continue the conversation For further insights or to explore how Derwent can support your organisation's approach to AI and workforce transformation, connect with our team at melbourne@derwentsearch.com.au To register your interest in future Derwent events, please reach out to us at events@derwentsearch.com.au .
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