The Opportunity

Customer & Corporate Director

Job Title: Customer & Corporate Director
Contract Type: Permanent
Location: Willoughby, New South Wales
Salary: Negotiable
Reference: BBBH27854_1607577327
Contact Name: Andrew McEncroe
Contact Email:
Job Published: December 10, 2020 16:15

Job Description

Willoughby City Council is human-centred organisation with a progressive culture focussed on continuous learning and high performance.

The City of Willoughby is known for its Chatswood retail and commercial district and transport hub together with its regional performing arts complex at The Concourse. The St Leonards area is a vibrant education and health precinct which includes the Royal North Shore and private hospitals and ancillary health facilities. The area's thriving economy is complemented by a skilled workforce and attractive living environments with significant historical and natural areas including native bushland, Lane Cove River, and the Middle Harbour estuary.

In this role you will be reporting directly to the Chief Executive Officer and contributing strategically across the organisation as a member of the Executive Leadership Team, ensuring excellence in performance for the Council, the community, and the environment.

You will also be directly responsible for creating exemplary customer service and support to Council and its business units by partnering to deliver tailored Corporate Services, with a divisional operational budget of $45 million and approximately 100 staff this includes Finance, Customer and Business Improvement, People and Culture, Governance and Risk, Information Services and Strategic Assets and Property Management.

Current focus areas for this leadership role include strategic development and operational projects to enhance the City's digital strategy and corporate software platforms and processes, improving customer experience across all staff, and driving culture change programs to reflect refreshed corporate directions and aspirations.

We are seeking an energetic, experienced, and inspirational executive who builds multidisciplinary teams with the courage to develop and change to provide outstanding services. Experience working in government is not essential, however you must be able to demonstrate your commitment to community and the ability to engage with diverse stakeholders.

Willoughby City Council welcomes and encourages applications from people with disability, Aboriginal and Torres Strait Islander people and people with diverse culture and linguistic backgrounds.

Candidate information:

Please click here to download a copy of the candidate information pack. For more information, please contact Derwent at and we will respond to your enquiries, or call Kate Bromley or Andrew McEncroe on 02 9223 1855, reference #27854.

To apply:

Please provide a cover letter highlighting your suitability for the role and a resume by the due date.

Application closing date: 10th January 2020