The Opportunity

Director Energy Social Programs

Job Title: Director Energy Social Programs
Job Type: Permanent
Location: Sydney
Industry: Public Sector
Reference: BH-29721-2
Job Published 22nd June 2022
  • Office of Energy and Climate Change
  • Accelerate NSW’s transformation to a sustainable future
  • Lead $335 million energy social programs

The Office of Energy and Climate Change (OECC) within the Treasury Cluster focusses on some of the most significant issues facing our state, energy reliability, climate change and emissions reduction. The policies, strategies and programs led by OECC are a key pillar of NSW economic policy which will bring enduring benefits to our economy, the environment and the people of NSW. Our mission is to accelerate NSW’s transformation to a sustainable future.

The Energy Division focuses on providing reliable, affordable, safe and secure energy to households and businesses of NSW. This diverse portfolio spans program delivery, consumer and competition policy, energy markets, regulation, clean energy and hydrogen, and social programs.

As Director Energy Social Programs you will lead the management, administration and implementation of the NSW Government’s $335 million energy social programs, to assist vulnerable energy consumers. The role provides a responsive, quality frontline customer service, liaising with energy retailers, welfare organisations, the Energy and Water Ombudsman NSW (EWON), consumer and community stakeholders. The role oversees program governance, develops and implements policy reform, improvement and change for the program area, and regularly reports on program performance to the Departmental executive and the Minister.

This is a new role leading a large team. We are seeking an executive with experience leading customer services in high volume, complex environments. You will have demonstrated the ability to develop strategic and operational policies to enhance performance, lead engaged and informed customer service teams, and foster productive relationships with stakeholders including the community and welfare sector, and industry. Experience in social policy and services supporting customers in hardship situations will be highly regarded and experience in the energy sector is not essential.

This is a rare career opportunity to join a team leading the way on climate change and seizing the opportunities from the transformation to a new low-cost, clean energy economy.

Please click here to download a copy of the Candidate Information Pack. For enquiries, please contact Derwent at

To apply:

Your application requires a resume and covering letter addressing your interest and suitability (for each role you may wish to apply for).

Applications close: Sunday 10th July 2022