The Opportunity

Head of IT Shared Services

Job Title: Head of IT Shared Services
Contract Type: Permanent
Location: Macquarie University
Salary: $225000 - $250000 per annum, Benefits: Competitive
Start Date: 2022-03-24
Reference: BH-29482
Contact Name: Ali McCourt
Contact Email:
Job Published: March 25, 2022 16:27

Job Description

  • Macquarie University
  • New role in a significant transformation
  • Build capability to impact customer experience

Macquarie University has always been a place of innovation and discovery. They are recognised globally as one of Australia’s leading research universities and remain at the forefront of learning, teaching and discovery across a range of fields. They pride themselves on their mission of being a university of service and engagement. As a nationally recognised employer of choice, they foster an inclusive and collaborative work environment and support their staff to develop their skills and capabilities to be the best they can be.

The University is transforming their operations and service delivery models under the Operating Plan 2020–2024, seeking new ways to work, greater efficiency, sharper focus on purpose and student experience, and increased agility. They have been renewing their areas of focus in education and research, adapting their approach to learning and teaching and in their ways of working. They are also revitalising their campus (physical and virtual) so that they continue to lead as a modern university true to its spirit of innovation.

As part of this, a new Shared Services has been established to deliver a first-class service to their students and staff. The Head of IT Shared Services is a new role to lead, develop and implement the operational strategy for the delivery of lifecycle based end-to-end IT services to drive customer satisfaction, efficiency, quality, cost benefits and competitive advantage.

You will be playing a key role in developing Shared Services and delivering against its strategic roadmap, reporting to the Executive Director Shared Services and working in partnership with the CIO to ensure services are aligned with the IT strategic direction. Engaging with stakeholders across the University to understand their needs and user experience to develop future service propositions will be an exciting feature of the opportunity.

We are seeking a talented executive with extensive experience leading customer-focused IT services in large and complex organisations (experience in higher education is not required). You will have demonstrated the ability to build teams with a culture of continuous improvement and service excellence and have outstanding relationship management skills.

This is a rare opportunity to play a key role in a customer-centric transformation and a bring a service vision in a large and diverse organisation. You will be working with exceptional leaders with a passion for innovation, continuous improvement, and customer service excellence.

Please click here to download a copy of the Candidate Information Pack. For more information, please contact Ali McCourt at or call (02) 9091 3253.

To apply:

Applications should consist of a comprehensive resume and a covering letter describing why the appointment is of interest to you and what you believe you can bring to the role.

Applications close: Sunday, 10th April 2022.

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