The Opportunity

NSW Ambulance, Associate Director Clinical Operations

Job Title: NSW Ambulance, Associate Director Clinical Operations
Contract Type: Permanent
Location: Sydney
Start Date: 2022-02-10
Reference: BH-29274
Contact Name: Ali McCourt
Contact Email:
Job Published: February 11, 2022 13:59

Job Description

  • Critical leadership opportunities within Sector and Control Centre operations

  • Roles based across regional and metropolitan NSW

  • Wonderful opportunity to impact the health outcomes of your community

NSW Ambulance operates a mobile health service for the community of NSW.  It provides emergency and non-emergency health care, retrieval and specialist transport services, major event planning and response, and community education. It is one of the largest Ambulance services in the world, serving a population of over 8 million, employing over 6,000 people and 350 volunteers at more than 300 locations across NSW.  NSW Ambulance operates a fleet of more than 1,500 Ambulance and other vehicles and has an annual expenditure budget in excess of $1.1 billion.  

NSW Ambulance Operations are split across 8 Sectors covering metropolitan and regional NSW and are responsible for the delivery of front-line pre-hospital care, medical retrieval and health related transport.  They operate 4 Control Centres which receive emergency Triple Zero (000) and non-emergency calls for ambulance services, located in Sydney, Newcastle, Wollongong and Dubbo.

The Sector and Control Associate Director Clinical Operations (ADCO) are respectively responsible for the staff and operations of a sector or control centre, typically managing c300 staff and a budget of up to $80m. Reporting to the respective Regional, Metropolitan or Control Centre Director, each ADCO will:

  • Lead and direct Sector or Control staff and resources including volunteers and Community First Responders, to ensure the effective and efficient delivery of patient care services, consistent with NSW Ambulance legislation, awards and policies;

  • Lead the development and delivery of sector or control centre level operational, financial and business planning, ensuring a cohesive approach to service delivery and alignment with organisational objectives;

  • Provide support in the development and implementation of change management initiatives necessary to ensure that the sector or control centre supports global best practice patient care and experience;

  • Collaborate closely with local, regional and state-wide operations and control teams and other stakeholders to ensure that capacity and capability are closely aligned with demand;

  • Optimise operational efficiencies, using appropriate technologies and methodologies, within an environment of increasing demand and constrained resources;

  • Foster a responsive, future focused and contemporary organisational culture which supports staff to deliver true excellence in patient care.

Applying for this Role

You are required to submit a covering letter of no more than 2 pages, including a short statement in response to the two targeted questions below:

  • Give an example of where you have led a significant reform or initiative within an emergency management setting which supports the provision of global best practice patient experience.

  • Describe how you managed complex stakeholder and industrial relations issues within your organisation, resulting in a positive outcome for all parties.

Essential requirements, knowledge and experience

The successful candidate will have:

  • Demonstrated extensive knowledge and applied leadership in championing governance and quality in the application of Ambulance Service clinical policies, practices and protocols.

  • Ability to contribute to developing and implementing financial, human resource and operational plans, policies and programs for a workforce of more than 300 employees and within a budget of up to $79 million.

  • Ability to use statistical information and key performance indicators to problem solve, make decisions and continuously improve performance in complex systems that deliver pre-hospital care to the community.

  • High level of emotional intelligence and interpersonal, presentation and negotiation skills that cultivate positive and empowering relationships, which may be under challenging circumstances, with internal and external stakeholders.

  • Ability to write effectively, communicating to a range of stakeholders and levels from Ministerial, executive, community, public media and employees (including potentially families, friends and relatives) using appropriate corporate business templates.

  • Relevant tertiary qualification and/or relevant experience and extensive knowledge of operational service delivery in an emergency medical system (or similar environment) including demonstrated ability to take a key emergency leadership role in the event of a large-scale multi agency incident.

  • Demonstrated extensive leadership in establishing a culture and structure that support the values of the organisation and actively encourages employees’ professional development and performance.

  • Demonstrated people management skills, including providing staff support, staff development, performance management and the early identification of unacceptable workplace behaviours and taking appropriate action such as investigation, resolution and monitoring of harassment and bullying, grievance issues and conflict resolution.

These are ongoing, full time, Operational Manager Level 4 roles. An attractive remuneration package within the range of $152,687 - $182,684 per annum with annual performance reviews, will be negotiated with the successful applicant.

Please CLICK HERE to download a copy of the Candidate Information Pack. For more information, please contact Kate Bromley, Consultant at Derwent Search or Ali McCourt at

COVID-19 vaccination is now a mandatory requirement for all NSW Health employees. You will be required to provide a record of your COVID-19 vaccination status upon joining to support this recruitment process.

NSW Health values diversity and is committed to building an inclusive workplace culture that reflects the community we serve. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTI, people with a disability and people from culturally and linguistically diverse backgrounds.


  • The selection methods for this role are in accordance with the Government Sector Employment Act 2013 and employment arrangements for the NSW public sector.

  • Applicants must respond to the two targeted questions and submit an up to date resume. For further guidance, refer to Applying for a role in the NSW Public Service.

  • Applicants will need to demonstrate their proficiency in the capabilities outlined in the Role Description. These will be assessed through the recruitment process to determine their suitability for appointment. For further information, refer to the NSW Public Sector Capability Framework.

  • To be eligible for employment, you must be one of the following:

    • An Australian citizen;

    • A permanent resident of Australia;

    • A New Zealand citizen with a current New Zealand passport; or

    • A citizen of another country with an appropriate visa that allows you to work in Australia.

You can only be offered employment in this role for the duration that your current visa allows you to work in Australia; and you can only be offered ongoing employment if you have a permanent visa that allows you to work in Australia.

  • Relevant standard screening checks will be undertaken following interviews e.g., National Police Check, Service Checks, Proof of ID etc.

  • Click here for information on NSW Health.

Applications close: Sunday, 27th February 2022 (11.59pm).

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