The Opportunity

Chief Claims & Customer Officer

Job Title: Chief Claims & Customer Officer
Contract Type: Permanent
Location: Sydney CBD
Salary: Competitive
Start Date: 2021-10-27
Reference: BH-28998
Contact Name: Tara Pospelyj
Contact Email:
Job Published: October 28, 2021 15:12

Job Description

  • Lead claims reimbursement and insurer customer experience
  • Key role in preparing to deliver the proposed cyclone reinsurance pool
  • Australian Reinsurance Pool Corporation, Sydney based

Australian Reinsurance Pool Corporation (ARPC) is a Corporate Commonwealth entity and Treasury portfolio agency which was established to provide cost effective terrorism risk reinsurance. The ARPC terrorism insurance pool has $13.7 billion in funding available for claims arising from a Declared Terrorism Incident (DTI) and protects more than 760,000 eligible insured property assets valued at more than $3.9 trillion nationwide.

The Australian Government has recently announced that it intends to establish a reinsurance pool to cover cyclone and related flood damage, commencing from 1 July 2022 to be administered by ARPC. The Government would provide a $10 billion annually reinstated guarantee to ARPC in support of administering the cyclone reinsurance pool. The proposed reinsurance pool is intended to improve the affordability and accessibility of insurance in cyclone-prone areas, predominantly located in northern Australia, and is a significant policy announcement for the insurance sector and for the residents and small businesses in those areas.

The Chief Claims and Customer Officer is a new position and member of the Senior Leadership Team contributing to the overall leadership and management of the Corporation to achieve its strategic objectives. The position is focussed on APRC’s insurer customer perspective to design and deliver customer-centric processes and ways of working which deliver exceptional services levels to ARPC’s insurer customers, including insurer liaison and dispute resolution. An immediate focus will be on establishing and implementing the claims strategic and operating plans and ensuring the ongoing effectiveness and performance management.

We are seeking a leader with senior executive operational experience in an insurance or reinsurance role, ideally including establishing or transforming a claims function. The unique context and scope of this role requires exceptional capability in strategic thinking, organisational development, and stakeholder relationships.

This is a rare and challenging career opportunity to make a difference through building an important, world-class organisation serving Australians.

Candidate information:

Please click here to download a copy of the Candidate Information Pack. For more information, please contact Andrew McEncroe at or call 0416 018 860.

To apply:

Please provide a cover letter highlighting your interest and suitability for the role, and a resume by the due date.

Applications close: Sunday, 14th November 2021.