The Opportunity

Executive Director, City Engagement & Experience

Job Title: Executive Director, City Engagement & Experience
Contract Type: Permanent
Location: Parramatta
Salary: Competitive
Start Date: 2021-09-16
Reference: BH-28874
Contact Name: Tara Pospelyj
Contact Email:
Job Published: September 17, 2021 12:10

Job Description

• City of Parramatta
• Lead strategic positioning for Sydney’s Central City
• Join an outstanding executive team

The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally and economically sustainable.

In this role you will be reporting directly to the Chief Executive Officer and contributing strategically across Council as a member of an outstanding Executive Team. The leadership team is currently driving significant change in the organisation’s design and aligning values and culture to deliver on Council’s purpose.

This position is responsible for driving the strategic positioning of the City and enhancing community and stakeholder engagement. This includes building a positive City identity, leading the customer service strategy to improve customer satisfaction, and activation strategies that leverage alliances and partnerships to deliver events and cultural activities for the unique Central City.

We are seeking an inspirational leader who collaborates across an organisation to shape culture, achieve shared goals, and deliver exceptional customer experience. The broad scope of this role requires expertise in strategic marketing, community and stakeholder engagement, activation, media and communications. Your experience leading and developing multi-disciplinary teams may be from the public or private sector and local government experience is not essential.

This is a unique opportunity for a leader to make an impact by building culture and capability in an important organisation.

Candidate information:

Please click here to download a copy of the candidate information pack. For more information please email Kate Bromley or Andrew McEncroe at or call (02) 9091 3282.

How to apply

Please provide a cover letter highlighting your suitability for the role and a resume by the due date.

Applications close: Sunday, 3rd October 2021