The Opportunity

Executive Director, Shared Services

Job Title: Executive Director, Shared Services
Contract Type: Permanent
Location: North Ryde
Salary: Competitive
Start Date: 2021-07-06
Reference: BH-28562
Contact Name: Tara Pospelyj
Contact Email:
Job Published: July 07, 2021 11:06

Job Description

Macquarie University has always been a place of innovation and discovery. They are recognised globally as one of Australia’s leading research universities and remain at the forefront of learning, teaching and discovery across a range of fields. They pride themselves on their mission of being a university of service and engagement. As a nationally recognised employer of choice, they foster an inclusive and collaborative work environment and support their staff to develop their skills and capabilities to be the best they can be.

Last year, the University embarked on an exciting program of work to transform their operations and service delivery models under the Operating Plan 2020–2024, seeking new ways to work, greater efficiency, sharper focus on purpose and student experience, and increased agility. They have been renewing their areas of focus in education and research, adapting their approach to learning and teaching, revitalising their campus (physical and virtual) and adapting their ways of working – so that they continue to lead as a modern university true to its spirit of innovation.

As part of this, they are transforming the delivery of their professional services, and establishing a Shared Services function that will deliver a first-class service to their students and staff. Consolidating various operational and student functions into a single unit that supports the whole University Group, Shared Services will drive exceptional customer experience, process improvement, integration and standardisation, leading practice and a continuous improvement mindset across these functions.

The newly established position of Executive Director, Shared Services is crucial to achieving their vision for professional services at the University. You will play a key leadership role in implementing the Shared Services function and delivering against its strategic roadmap. Working closely the Vice-President, People and Services and other members of the University’s senior leadership team, you will bring leadership to inspire, transform and build on a culture of high performance and achievement.

We are seeking an inspirational executive with extensive experience in leading change and multi-functional teams to deliver customer-focused services to internal and external stakeholders in large and complex organisations. It essential you develop exceptional stakeholder relationships and have proven your ability to develop a culture of innovation, continuous improvement, customer service excellence and performance across a diverse portfolio of services.

Candidate information:

Please click here to download a copy of the Candidate Brochure. For more information please contact Andrew McEncroe at or call (02) 9091 3230.

To apply:

Your application should consist of a comprehensive CV setting out full contact details, professional qualifications, full employment history, relevant role responsibilities and achievements, and details of two referees. Your CV should be accompanied by a covering letter describing why the appointment is of interest to you and what you believe you can bring to the role.

Closing date: Sunday, 25th July 2021