News


Customer at the Core forum with Fiona Notley, Kevin Brown, Louise Gibson & Lindsay Every

May 3, 2024


Derwent had the pleasure of hosting an event ‘Customer at the Core’, facilitated by Jemma Buckner and a fantastic panel consisting of Fiona Notley , Kevin Brown , Louise Gibson and Lindsay Every

All organisations are needing to adapt and transform as the needs of their customers and communities’ shift. Addressing these changes requires strategic decision making around leadership skillsets, learning and development, and the role of technology to support these agendas.

Executives from various sectors, including healthcare, aged care, disability services, financial services, and non-profit organisations, joined us to engage in an interactive discussion on these critical themes and topics.

One important lesson learned is that every organisation faces change, emphasising the need for a well-defined strategy in technology evolution and prioritising specific objectives. It's crucial to ensure that any decisions concerning diversification and revenue expansion resonate with the core values and mission of the business.

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